I'm extremely happy with the work that 5th Gear did for me on my Jeep. I left it with them over a two-week period when I wouldn't need it, so there wasn't any discussion about pickup times or anything like that so I can't comment on that front, but the service was amazing, and they were very responsive both through phone and e-mail. The pricing was fair, and I brought the car in knowing many of the concerns it had already. They confirmed what I knew to be true and were very straightforward. The car drives like a dream, it's been a few days now and I am extremely happy with it. Thank you very much 5th Gear!!