Took my girlfriends 2011 Mazda in today for an oil change and brake inspection, (she had been taking it to the local Mazda dealership, but had several pretty poor customer service experiences). The service advisor was very friendly and engaging, when I initially arrived as well as when I returned to pick it up. I appreciated that he took the time to answer the questions I had and clearly advise me about what to expect to pay for future service. I am very pleased, and since I just moved to the area and had been looking for a good independent shop. After today I believe I have found one! I did try another place in Broomfield a few months ago and wasn't nearly as impressed. So a few weeks I thought to ask the folks at the local Napa auto parts store who they would recommend, and they wrote down a few names including 5th Gear.