4

Just took my car here after GO Mazda said I needed a wheel alignment and new tires. Took it to 5th Gear and they said my steering wheel was a bit off which they fixed, but my alignment was fine as well as my tires! They saved me a lot of worry and heartache of thinking my car was subpar and needed work as well as unnecessary costs for new tires that were only 15 mo. old. So far...my first experience with them has been great...here's to more good times!! :-)

4

I called them after calling a few other mechanics to get a rough quote on dealing with my transmission slipping in an '01 Cherokee. I'm aware enough to know I likely need a fluid change and a band adjustment, so I asked them how much that costs. They informed me that they can do the fluid change but repair/adjustment on the transmission bands is not something they offer. I was appreciative of this since my previous phone call with a well known transmission specialist was trying to get me to just bring the car in for their 'free check' and it took some prying with this other place before they told me: "Adjusting bands is a thing of the past, it's not done anymore". I had to remind him that my '01 Jeep IS a thing of the past, but they still just tried to get me to bring it in. The guy at 5th gear (don't remember his name) was up front with what they do and don't do and recommended that I call Detroit Transmission instead. His honesty about what they do/don't do is enough for me to remember them next time I need work done. He could have easily tried to convince me to replace the entire transmission like another place suggested.

5

I have been taking my 1997 CR-V to these guys for about three years now, and they have been the ABSOLUTE BEST mechanics I've ever dealt with. They are honest and do a really good job--they always explain what they've done/what they're going to do, and they're consistently fair (even fixed some things for free). I cannot recommend them any higher. Seriously. They're incredible.

5

The dealership said the "service B" was going to cost $450. Really?! It's just an oil change and the yearly inspection so that seemed a bit steep. As much as I dreaded finding another place to get maintenance done on the Mercedes I did some searching for a certified Mercedes shop and I found 5th Gear listed at the top of all of the lists. They were very friendly and efficient on the phone and I had an appointment set up right away. It was only going to be $135. That's more like it! When I got there, everything was spotless both inside and outside the shop and that's a bonus. Dennis introduced himself immediately and was very helpful. It was going to take a couple of hours so I walked over to 3 Margaritas and grabbed some lunch. When I got back, Dennis explained what the service entailed and what I had to do to maintain service records. My car was left clean and ready to go. Think that's enough? How about this -- Dennis gave me 10% off because I was a first-time customer. Let's just say there will be more than a first time because my Mercedes will be going back to 5th Gear whenever it needs something. A shop really doesn't get any better than this.

5

We've been taking our cars to 5th gear for over 20 years. Really! In 20 years, with 4 cars I had one thing go wrong with a repair - and they quickly fixed it for free. None of our cars has less than 100K miles, and we've had two go over 200K under their care. With cars this old (none made this millenium!) we've taken him a few "interesting" problems -- all were fixed satisfactorily. Andy and his crew are awesome!! I could not possibly recommend anyone more highly. They are competent, honest, and they care. Does it get better than that? [Also on Tom Martino's troubleshooter recommended list IIRC].

5

As a general rule, prior to taking my car to 5Th gear I hated car repair places with a fiery passion. I'd been jerked around by any number of dealerships and neighborhood places around Denver and Albuquerque. Trust does not come easy with car repair All this has changed since I have been taking my Honda to 5Th gear. I've never had to take my car back to them because something was done incorrectly or half-assed. The staff is friendly and they know their stuff - just ask! They never repair an issue without notifying me first, and haven't given me the 3rd degree when I decided not to fix something or do it myself.